Refund Policy
Protocol sells digital products (usage credits and subscriptions). This policy explains when refunds apply. Refunds go back through the payment method you used: through Gumroad for card purchases and monthly plans, and by bank transfer for PromptPay.
1. Digital goods
Because credits and reports are digital and delivered instantly, purchases are generally final once credits are used. Statutory consumer rights, where they apply, are not affected by this policy.
2. Credit top-ups
Unused one-time credit packs can be refunded within 14 days of purchase if no significant portion has been consumed. Partially used packs may receive a pro-rated refund at our discretion.
3. Subscriptions
Cancel any time from the link in your Gumroad receipt or your Gumroad account — your remaining credits stay usable through the paid period. We do not provide partial refunds for the current billing period, and renewals are not refunded after the renewal date unless required by law.
4. Technical failures
If a feature fails to deliver a report due to a fault on our side, the spent credits are automatically returned to your wallet, or we will refund the purchase.
5. How to request
Email support@protocol.top with your order number within 14 days. Approved refunds return to the original payment method, usually within 5–10 business days. Please reach us before filing a chargeback so we can fix it directly.